Returns Policy

At Blackwood Living, we carefully curate furniture and homewares that are made to be enjoyed for years to come. We stand behind the quality of every piece we sell and want you to shop with confidence.

Damaged or Faulty Items

If your item arrives damaged, is faulty, or does not meet the guarantees provided under the New Zealand Consumer Guarantees Act, please contact us as soon as possible. We will work with you to arrange a repair, replacement, or refund where appropriate and in accordance with New Zealand consumer law.

To help us resolve the issue quickly, we may ask for photographs of the product and packaging.

Change of Mind

As many of our pieces are ordered specifically for each customer, we are unable to offer refunds or exchanges for change of mind, incorrect selection, or if the item is no longer required.

We encourage you to carefully review product descriptions, dimensions, finishes and materials before placing your order. If you have any questions, we're always happy to help before you purchase.

Our Commitment

Our goal is for you to love your Blackwood Living purchase. If something isn't right, please get in touch and we'll do everything we reasonably can to resolve the issue promptly and fairly.